Since the UK has left the EU, World Finance reported that automotive, airline, pharmaceutical and financial services industries have already shown signs of suffering. According to Reuters, even companies as significant and progressive as Tesla have chosen to avoid the UK and opting for a new production base in Germany. But what of the British Gaming & Gambling sector and the companies located throughout Europe, and more importantly, how could this impact the safety and mental wellbeing of their customers?
According to the UK Gambling Commission, the UK’s Gaming and Gambling industry yield is more than £15billion annually. The industry is a large contributor to the UK economy and is entering Brexit territory in a relatively stable position due to its diverse approach to operating from multiple and highly regulated markets. But being in a healthy position doesn’t imply that the months ahead will be smooth sailing for anyone.
The UK is the most heavily regulated gambling market, so leaving the EU should not be a regulatory burden. However, regardless of the location a company may have historically served, it is inevitable that there will be changes needed as companies, and customers react to new ways of doing business. We are seeing increasing demand for new process and protocol, operational improvements, sourcing of new skilled workforces, technical enhancements, existing systems improvements, and overall helping to decrease business costs, to improve profit. While companies invest in shoring up and protecting the bottom line, this could leave a blind spot. At the same time, regulation and new ways of working are adjusted to help customers continue to operate safely and protect their mental wellbeing in times of heightened stress.
Like many complex industries, our customers in Gambling and Gaming will feel the impact of Brexit. Each organisation will have to consider their operational ways of working, recruit and retain skilled resources to keep teams functioning, and keep up with technology changes that keep their customers safe and engaged. Juggling this alongside complex and constant regulation changes designed to keep people safe is not a small undertaking. Having a trusted partner who knows how to navigate problems and has walked the path of change often increases the odds of success.
Our most recent customer deliverables have considered Brexit and its impact. Throughout this period, helping to navigate our customers cautiously and smoothly is of mutual importance and carries a core ethical consideration that extends to keeping people safe, informed, and in control. Our expert teams have assessed several business change requirements which have either already been put into motion or due to commence over the following months, looking specifically at:
What the months ahead hold for the sector are challenging to forecast, as it is in all business areas in an increasingly uncertain 2021. Gartner advised that “organizations must improve the resilience and sustainability of their application platforms and architectures to continuously evolve to meet business needs.” We can certainly be confident that change is constant, and organisations must partner with skilled and trusted expert teams capable of navigating through these unpredictable times to keep their profits and, more importantly, their customers healthy.