Case Study

Platform Optimisation:
Enabling a Consistent Customer Experience

Change SquadsTechnical Transformation and Modernisation

The Challenge

Due to an acquisition, our financial services customer needed to implement a consistent customer experience linked to a user login journey. The existing solution relied on different logins per system including password rules. The client had a regulatory deadline of 5-6 months to meet. The additional complexity was the solution would need to cope with multi tenancy applications from a security perspective.

The Perform Way

We worked with the customer to understood the as is architecture and documented this alongside the to be state and designs including selecting the relevant cloud services to meet the requirements

The project approach adopted was an agile delivery which focused initially on a Minimum Viable Product (MVP) beta version in the initial 3-4 month window then iterate towards the regulatory deadline

Worked closely with regulator and customer service teams across multiple time zones to ensure quality and time objective was achieved